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First
South Bank Privacy Statement
Download
a PDF version of this policy.
Overview.
First South Bank is committed to protecting your privacy.
We are dedicated to safeguarding the security of your
financial account information and your privacy. It is
important to us that you understand the kind of information
we collect and the manner in which we use that information.
This Privacy statement explains how we handle and protect
your information under the Fair Credit Reporting Act.
This Privacy Statement applies only to consumers who
are customers or former customers of First South Bank.
The policies described in this statement are subject
to change and we agree to notify you of any significant
changes. This Privacy Statement is effective as of September
2006.
Customer
Information Collected By The Bank.
So that we may better serve you in meeting your financial
needs and providing you personalized service we gather
certain information from you when you open an account
or apply for a loan. This information allows us to offer
you other services that may be beneficial to you. We
also collect information from a variety of other sources:
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Information you provide
to us on an application or new account form
to obtain a loan, deposit product, overdraft
protection, credit card or other financial
product such as assets, income and other
debt;
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Information related
to your First South Bank transactions and
account experience such as account balance,
payment history and debit or credit card
purchase information;
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Information we receive
from credit reporting agencies and other
third parties such as credit history and
other facts relating to creditworthiness;
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Information collected
when you use Internet products and services
such as information on an application that
you complete online, transaction information
and information contained in emails you
send to us.
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To Whom
We Disclose Information.
We manage information about you among the companies
that make up First South Bancorp, Inc. You can be assured
we do not sell your customer information to outside
companies or marketing firms under any circumstances.
We also do not share information with third parties,
except as permitted by law.
Sharing
Within The First South Bank Family.
First South Bancorp, Inc. includes
multiple companies such as First South Bank and First
South Leasing LLC. We are permitted under law to share
information about our experiences or transactions with
you or your account such as your account balance and
your payment history with companies that make up First
South Bancorp Inc. including:
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Information based on
your transactions with us such as information
we collect about your deposit and loan balances
and contact information such as your name
and address.
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Credit information received
from you or others such as information from
your credit application, your employment
history or credit history.
You may tell us not to share credit information
which you provide to us or we receive from
third parties within First South Bank by
calling us at 1-888-993-7664 and informing
our representatives about your choice to
limit the sharing of information within
First South Bank. For joint account holders
we will accept a decision from either individual
and the decision will apply to both parties
named under the account or policy.
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Sharing
Of Information With Companies Outside Of First South
Bank.
Sharing Of Information with
Companies Outside of First South Bancorp Inc.
Other than limited exceptions as listed below, we do
not provide customer information to companies outside
of First South Bancorp, Inc. In these cases you do not
need to request confidentiality as it is already our
standard practice. We may provide all of the information
we gather to:
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Service providers such
as check printing companies so they may
provide you with checks, deposit tickets
and other related items and to the company
that prints your First South Bank statement.
Service providers in this category are prohibited
by agreement from using information about
you except for the purpose intended.
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Companies that act on
our behalf to market our services, or companies
with whom we have entered into a joint marketing
agreement in order to provide you with financial
services we do not offer such as credit
cards.
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Others as permitted by
law or regulation such as responses to subpoenas,
court orders or to protect against fraud.
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Authorized parties whom
you have designated such as authorizing
us to send your bank statements to a third
party for reconcilement.
In each of these cases we only provide these
companies with the information they need
to fulfill their responsibilities or to
provide a financial service to you. These
companies are prohibited by legal agreement
from using this information for their own
purposes or selling this information to
others.
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Safeguarding
Of Health Information (if applicable).
If you have provided us with any personal
medical or health information, we will not disclose
or share this information, unless otherwise required
to do so by law with our First South Bancorp companies
or third parties without authorization from you, and
only then to facilitate obtaining for you a product
or service you have requested.
Protection
Of Your Privacy Online.
We have safeguards in place for Internet
Security. We use technologies such as firewalls and
encryption to protect systems from intrusion. We have
confidential codes for you to use to validate your identity
when accessing your accounts online. For more information
regarding Online Security, please call 1-888-993-7664.
Confidentiality
And Security.
We consider all the information we
have about you to be confidential, including the fact
you are a First South Bank customer. We restrict access
to customer information to those employees who need
to know that information in order to service your account.
All employees are well trained and are bound to a strict
code of ethics requiring confidential treatment of your
information.
How You
Can Help Protect Your Privacy.
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Do not provide your personal
information such as account numbers, passwords,
user IDs, Personal Identification Numbers (PINs)
or other confidential information with others.
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Be cautious when dealing with
telephone and door-to-door solicitors.
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Do not provide confidential
information by telephone to unknown callers.
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Do not carry your social security
number in your wallet. Safeguard your credit cards
and debit cards as if they were cash.
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Safeguard your account records
and properly dispose of records and receipts.
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Protect your personal information
when you are online by using a secure browser and
other anti-spyware protection. Always exit online
applications as soon as you finish using them, and
make sure you have virus protection and a firewall
and update them regularly.
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If you believe you are a victim
of fraud or identity theft, please contact us at
1-888-993-7664 or stop by your local branch immediately.
Reporting
Information to Credit Bureaus.
We may report information about your
account to credit reporting bureaus, including information
that reflects regular payments made when due. Late payments,
missed payments, or other defaults on your account may
reflect on your credit report.
It is
Our Goal to Maintain and Report Accurate Information.
We make every effort to maintain complete,
current and accurate financial information about you
and your accounts. If you believe the records we maintain
are inaccurate or incomplete, please let us know immediately.
We will make every effort to promptly correct these
inaccuracies once we receive notification from you.
If you believe we have reported incorrect
information about you or your account to any credit
reporting agency, please notify us immediately. We ask
that you notify us in writing and include your complete
name, current address, Social Security number, day-time
telephone number, account number, type of account and
the specific item of dispute and the reason you believe
the information we reported is inaccurate. Send your
notice to:
First South Bank
PO Box 2047
Washington, NC 27889
A ttention: Credit Administration
We will promptly investigate and make the necessary
corrections and notify you of our actions.
What
to do if you are a Victim of Identity Theft.
If you believe you may be a victim
of identity theft, take the following action as soon
as possible, and keep a record with the details of your
conversations and copies of all correspondence.
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Contact us at 1-888-993-7664
or visit your local branch to place holds
on your accounts and your VISA debit card
or ATM card.
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Place a fraud alert on
your credit reports. Fraud alerts can help
prevent an identity thief from opening any
more accounts in your name. Contact the toll
free number of any of the three consumer reporting
companies listed below to place a fraud alert
on your credit report. The company you call
will contact the other two, which will place
an alert on their versions of your report,
too.
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a) Equifax: 1-800-525-6285
www.equifax.com
b) Experian: 1-888-397-3742
www.experian.com
c) TransUnion: 1-800-680-7289
www.transunion.com
Review your credit report to determine if there are
any unauthorized accounts or inquiries. Request the
credit reporting agency to place a Victim Alert Flag
on your files. You are entitled to receive one free
credit file disclosure every 12 months from each of
the nationwide consumer credit reporting agencies.
3. Close the accounts that you know,
or believe, have been tampered with or opened fraudulently.
Call and speak with someone in the security or fraud
department of each company. Follow-up in writing and
include copies of supporting documents. It is important
to notify credit card companies and banks in writing.
4. Contact the Social Security Administration’s
Fraud Hotline at 1-800-269-0271 to report fraudulent
use of your social security number.
5. File a report with your local police
or the police in the community where the identity theft
took place.
6. File a complaint with the Federal
Trade Commission. By sharing your complaint with the
Federal Trade Commission (FTC), you will provide important
information that can help law enforcement across the
nation track down identity thieves and stop them. You
can file a complaint online at www.consumer.gov/idtheft
or you can call toll-free 1-877-438-4338; or write Identity
Theft Clearinghouse, Federal Trade Commission, 600 Pennsylvania
Avenue, NW, Washington, DC 20580.
Reporting
Information to Credit Bureaus.
We may report information about your
account to credit reporting bureaus, including information
that reflects regular payments made when due. Late payments,
missed payments, or other defaults on your account may
be reflected on your credit report.
Direct
Marketing from First South.
We may contact you periodically through
email, telephone solicitation or postal mail to offer
you new products or services that may be of interest
to you. If you prefer not to receive direct marketing
offers through email, telephone solicitation or postal
mail you may contact us at 1-800-993-7664 or talk with
your local banking representative. When you contact
us, you need to provide the following information so
that we may honor your request:
- First name, middle initial and last name
- Address, city, state and zip code
- Social security number
- Account number
- Telephone number
- Email address
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Even if you choose not receive direct marketing offers
by mail, we may continue to include marketing information
in statements and other periodic mailings that we send
to you.
We may continue to contact you by telephone,
email or letter in order to service existing accounts
you have with First South. We may also contact you regarding
security issues involving unusual or suspicious activity
on your debit card.
Direct
Marketing from Other Companies.
If you wish to limit telemarketing
calls from companies outside of First South, you may
add your telephone number to the National Do Not Call
list, 1-888-382-1222 or donotcall.gov.
Policy Updated: September 2006.
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