Mobile Banking
First South Mobile Banking* allows you fast and secure access to your accounts anytime, anywhere. Now, your banking can be as mobile as you are!
Mobile Apps* |
Text Banking* |
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| iPhone® | Android™ | ||
| With Mobile App you get full banking capabilities right on your smartphone. | With Text Banking you can quickly and securely request and receive account information by sending text commands to 89549. | ||
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With Mobile App you can:
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With Text Banking you can:
Text Commands available:
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To get started: *Fees from your mobile or data carrier may apply. |
To get started: *Fees from your mobile or data carrier may apply. |
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First South Mobile and Text Banking requires Online Banking. Go to www.firstsouthnc.com to sign up.
Security is our first priority
Your privacy is always protected. Since account data is not stored on the mobile device, the information cannot be stolen. When the device is replaced, simply edit the Mobile Settings and make any changes to the Wireless Provider and/or Phone Number.
Support
Contact online support at 1-888-993-7664 or e-mail at [email protected].
Frequently Asked Questions
Mobile Banking
Q. How do I enroll?
A. Please follow the steps below:
Activate Mobile Banking
• Sign into online banking on a PC and choose Options and click Mobile Settings
• Select Enable Mobile Access
• Select to receive / or not receive text message alerts. If “No” is selected for Receive Text Message Alerts,
end users will not receive a text message for confirmation of enrollment, transfers, or bill payments.
• Enter your mobile number and provider information. (Please note message and data rates may apply)
• Select the accounts to access via web and click Submit.
• Accept the agreement and click Confirm.
Download the App
• Go to Google Play for android phones or the Apps Store for I phones on your phone’s web browser.
• Search for First South Mobile or First South Bank and click Download or Install.
Q. What are the restrictions on the type of mobile devices that can be used to access accounts?
A. It works with any web-enabled mobile phone device whose network allows secure SSL traffic.
Q. What functions can I perform from my mobile device?
A. Provided that First South Bank has given you access, you can:
• View Transaction History
• View Account Balances
• Transfer Funds between accounts
• Pay Bills to existing Payees
• View Alerts
Q. How do I add accounts to Mobile Banking?
A. Please follow the steps below:
• Sign into online banking on a PC and choose Options and click Mobile Settings
• Choose Mobile Web
• Select the accounts available to display on your mobile device.
• Enter the Mobile Short Name.
• Click Submit.
Q. How do I know if my transfer or bill payment was entered successfully?
A. If you have selected to receive text alerts, each time you make a transfer or bill payment, a confirmation SMS Text Message is sent to your mobile device. If you do not receive a confirmation text message, double check to make sure the transaction went through via traditional Online Banking.
Q. What if I no longer want to be a mobile user?
A. Log in to your financial institution’s online banking site > Select Options > Mobile Settings > Deselect Enable Mobile Banking Access > Click Agree.
Q. What happens if I lose my mobile device?
A. Since your account data is not stored on your mobile device, your information cannot be stolen. When you replace your device, simply edit your Mobile Settings and make any changes to the Wireless Provider and/or Phone Number.
Q. Why can’t I add a new payee?
A. Functionality is limited to sending payments to already established payees. To add a new payee, log in to the online banking site, select Bill Payment, and add a new payee. You can then submit payments to that payee via your mobile device.
Q. What happens if I lose communication/signal during a transaction?
A. When you complete a transaction from your mobile device (bill payment, funds transfer, etc.) you will receive an SMS Text Message as confirmation that the transaction was successful. If you do not receive this message due to a dropped call or lost signal, check your accounts and re-submit any transactions that did not process.
Q. What do I need to do if I get a new phone?
A. If you simply get a new phone but keep the same phone number and provider, no changes on your part are necessary. If you switch providers and/or phone numbers, log in to your Online Banking account via the Internet and update your information on the Options > Mobile Settings page. You will not receive SMS Text Messages regarding Mobile Banking transactions if your phone number is not correct.
Q. How can I search for a transaction?
A. You will only be able to view 15 days’ worth of transaction history on your mobile device. There is not a search feature.
Q. Can I use any mobile device to access my accounts?
A. Yes. You can access your accounts via any mobile device that is web-enabled and allows secure SSL traffic. The only difference is that SMS text messages will be sent to the phone number entered when enrolling for mobile banking, not necessarily the device from which you perform a transaction.
Q. Can I add a new Bill Payment Payee via mobile banking?
A. No. You can only add payments to payees already established through your traditional internet-based Online Banking ID.
Q. How do I delete a Bill Payment that I set up through my mobile device?
A. You must log in to the internet-based Online Banking ID and delete the payment from the main menu of the Bill Pay module.
Q. When I try to enter an amount for a bill payment or transfer, I can’t enter any numbers, only letters. Why?
A. Check your phone’s settings to make sure you don’t have Alpha-only enabled on the keypad.
Q. What if I can’t get my mobile device to work with Internet Banking?
A. There are a number of reasons that you may experience trouble accessing the mobile version of internet banking on your phone. To use the mobile version, your phone needs to meet the following minimum requirements:
1. Your mobile device must be web enabled.
2. Your mobile network must allow secure SSL traffic. (You may need to contact your mobile provider to determine this.)
Mobile Text Banking
Q. Can I enroll for Mobile Text from my mobile device?
A. No. Enrollment for Mobile Text must be completed within your traditional Online Banking site. Please follow the steps below:
• Sign into online banking and Click the Options tab and choose Mobile Settings
• Click Text Mobile Settings.
• Enter your mobile number and provider information. (Please note message and data rates may apply)
• Select the accounts to display on your mobile device.
• Enter the Mobile Short Name. (The Mobile Short Name is the name included in the text
to request information for a specific account. Texting “bal” returns the balance of all accounts.
Texting “Bal My Money” returns only the balance of the account with My Money as the short name.)
• Click Submit and accept the agreement.
• Click Confirm.
• To complete the enrollment, you must reply “Yes” to the message sent to your mobile device.
Q. How do I add an account to Text Banking?
A. Please follow steps below:
• Sign into online banking and click the Options tab and choose Mobile Settings
• Click Text Mobile Settings.
• Select the accounts available to display on your mobile device and enter the Mobile Short Name.
• Click Submit.
Q. How do I find the validation code to use to complete enrollment?
A. The validation code displays on the enrollment confirmation page within Online Banking. If you have navigated away from the enrollment confirmation page, you can submit the enrollment again to redisplay the code.
Q. How do I get information for a specific account?
A. During the enrollment process you must designate a mobile short name for each enrolled account. This short name must be included in the text request to get account specific information.
Q. How do I un-enroll for Mobile Text?
A. Un-enrollment can be accomplished one of two ways. You can log in to your traditional Online Banking site and deselect the enroll option or you can text STOP to 89549. If you choose to login in to Online Banking, please follow the steps below:
• Sign into online banking on a PC and choose Options and click Mobile Settings.
• Choose Text Mobile Settings and deselect “Enable text access on your device”.
• If successful, the message of “You have elected to un-enroll in mobile banking”.
• Click Agree.
You can return to this menu option any time to modify these settings.
Terms and Conditions
Mobile Banking Agreement
First South Bank ("We" or "Us") endeavors to provide you with the highest quality Mobile Internet banking available. This Agreement states our obligations with respect to our Mobile Internet banking service (“First South Mobile Banking”).
1. We will use reasonable efforts to make the Service available for your use on a continuous basis. The Service may be unavailable for short periods of time for regular or emergency system maintenance. We will endeavor to have our scheduled maintenance occur during non-peak hours. In addition, accessibility to the Service may be interrupted because of conditions beyond our control, including outages in internet availability. We will use diligent efforts to re-establish the Services as promptly as possible. We do not promise the Service will always be available for your use. We may elect to discontinue this Service at any time. If We choose to discontinue the Service, We will provide you with reasonable notice in advance of that fact.
2. You are responsible for providing your own hardware and software to access the Service. The hardware and software that you use may be subject to unauthorized tracking or other manipulation by “spyware” or other malicious code. We are not responsible for advising you of the existence or potential effect of such malicious code, and your use of your hardware and software is at your own risk. We do not guarantee functionality of the Service on all wireless devices. You are responsible for the charges of any wireless service provider while using the Service.
3. We reserve the right at all times to take actions to protect our systems and information, including denial of access to users of the Service.
4. We will use commercially reasonable efforts to secure the Service to prevent access by unauthorized persons and to prevent the introduction of any malicious code, such as a computer virus. However, no security system is failsafe, and despite our efforts the security of the Service could be compromised or malicious code could be introduced by third parties. We will provide you with notice if your information is the subject of a security breach as required by applicable law.
5. The accounts that you access using the Service are subject to the terms and conditions of the deposit agreement for those accounts and the terms and conditions for internet banking.
Please contact us at 1-888-993-7664 with any questions you may have regarding the above information and disclaimers.
