a PDF version of this policy.
First South Bank is committed to protecting
your privacy. We are dedicated to safeguarding the security
of your financial account information and your privacy.
It is important to us that you understand the kind of
information we collect and the manner in which we use
that information. This Privacy statement explains how
we handle and protect your information under the Fair
Credit Reporting Act. This Privacy Statement applies
only to consumers who are customers or former customers
of First South Bank. The policies described in this
statement are subject to change and we agree to notify
you of any significant changes. This Privacy Statement
is effective as of September 2006.
Customer Information Collected
by the Bank.
So that we may better serve you in meeting your financial
needs and providing you personalized service we gather
certain information from you when you open an account
or apply for a loan. This information allows us to offer
you other services that may be beneficial to you. We
also collect information from a variety of other sources:
Information you provide
to us on an application or new account form
to obtain a loan, deposit product, overdraft
protection, credit card or other financial
product such as assets, income and other
to your First South Bank transactions and
account experience such as account balance,
payment history and debit or credit card
Information we receive
from credit reporting agencies and other
third parties such as credit history and
other facts relating to creditworthiness;
when you use Internet products and services
such as information on an application that
you complete online, transaction information
and information contained in emails you
send to us.
To Whom We Disclose Information.
We manage information about you among the companies
that make up First South Bancorp, Inc. You can be assured
we do not sell your customer information to outside
companies or marketing firms under any circumstances.
We also do not share information with third parties,
except as permitted by law.
Sharing Information within
First South Bancorp
First South Bancorp, Inc. includes multiple companies
such as First South Bank and First South Leasing LLC.
We are permitted under law to share information about
our experiences or transactions with you or your account
such as your account balance and your payment history
with companies that make up First South Bancorp Inc.
Information based on
your transactions with us such as information
we collect about your deposit and loan balances
and contact information such as your name
Credit information received
from you or others such as information from
your credit application, your employment
history or credit history.
You may tell us not to share credit information
which you provide to us or we receive from
third parties within First South Bank by
calling us at 1-888-993-7664 and informing
our representatives about your choice to
limit the sharing of information within
First South Bank. For joint account holders
we will accept a decision from either individual
and the decision will apply to both parties
named under the account or policy.
Sharing Of Information with Companies Outside of First
South Bancorp Inc.
Other than limited exceptions as listed below, we do
not provide customer information to companies outside
of First South Bancorp, Inc. In these cases you do not
need to request confidentiality as it is already our
standard practice. We may provide all of the information
we gather to:
Service providers such
as check printing companies so they may
provide you with checks, deposit tickets
and other related items and to the company
that prints your First South Bank statement.
Service providers in this category are prohibited
by agreement from using information about
you except for the purpose intended.
Companies that act on
our behalf to market our services, or companies
with whom we have entered into a joint marketing
agreement in order to provide you with financial
services we do not offer such as credit
Others as permitted by
law or regulation such as responses to subpoenas,
court orders or to protect against fraud.
Authorized parties whom
you have designated such as authorizing
us to send your bank statements to a third
party for reconcilement.
In each of these cases we only provide these
companies with the information they need
to fulfill their responsibilities or to
provide a financial service to you. These
companies are prohibited by legal agreement
from using this information for their own
purposes or selling this information to
Safeguarding Of Health Information (if applicable).
If you have provided us with any personal medical or
health information, we will not disclose or share this
information, unless otherwise required to do so by law
with our First South Bancorp companies or third parties
without authorization from you, and only then to facilitate
obtaining for you a product or service you have requested.
Protection of your Privacy
We have safeguards in place for Internet Security. We
use technologies such as firewalls and encryption to
protect systems from intrusion. We have confidential
codes for you to use to validate your identity when
accessing your accounts online. For more information
regarding Online Security, please call 1-888-993-7664.
Confidentiality and Security.
We consider all the information we have about you to
be confidential, including the fact you are a First
South Bank customer. We restrict access to customer
information to those employees who need to know that
information in order to service your account. All employees
are well trained and are bound to a strict code of ethics
requiring confidential treatment of your information.
How You Can Help Protect Your
Do not provide your personal
information such as account numbers, passwords,
user IDs, Personal Identification Numbers
(PINs) or other confidential information
Be cautious when dealing
with telephone and door-to-door solicitors.
Do not provide confidential
information by telephone to unknown callers.
Do not carry your social
security number in your wallet. Safeguard
your credit cards and debit cards as if
they were cash.
Safeguard your account
records and properly dispose of records
Protect your personal
information when you are online by using
a secure browser and other anti-spyware
protection. Always exit online applications
as soon as you finish using them, and make
sure you have virus protection and a firewall
and update them regularly.
If you believe you are
a victim of fraud or identity theft, please
contact us at 1-888-993-7664 or stop by
your local branch immediately.
Reporting Information to Credit Bureaus.
We may report information about your account to credit
reporting bureaus, including information that reflects
regular payments made when due. Late payments, missed
payments, or other defaults on your account may reflect
on your credit report.
It is Our Goal to Maintain
and Report Accurate Information
We make every effort to maintain complete, current and
accurate financial information about you and your accounts.
If you believe the records we maintain are inaccurate
or incomplete, please let us know immediately. We will
make every effort to promptly correct these inaccuracies
once we receive notification from you.
If you believe we have reported incorrect
information about you or your account to any credit
reporting agency, please notify us immediately. We ask
that you notify us in writing and include your complete
name, current address, Social Security number, day-time
telephone number, account number, type of account and
the specific item of dispute and the reason you believe
the information we reported is inaccurate. Send your
notice to: First South Bank, PO Box 2047, Washington,
NC 27889 attention: Credit Administration. We will promptly
investigate and make the necessary corrections and notify
you of our actions.
What to do if you are a Victim
of Identity Theft
If you believe you may be a victim of identity theft,
take the following action as soon as possible, and keep
a record with the details of your conversations and
copies of all correspondence.
Contact us at 1-888-993-7664
or visit your local branch to place holds
on your accounts and your VISA debit card
or ATM card.
Place a fraud alert on
your credit reports. Fraud alerts can help
prevent an identity thief from opening any
more accounts in your name. Contact the toll
free number of any of the three consumer reporting
companies listed below to place a fraud alert
on your credit report. The company you call
will contact the other two, which will place
an alert on their versions of your report,
a) Equifax: 1-800-525-6285
b) Experian: 1-888-397-3742
c) TransUnion: 1-800-680-7289
Review your credit report to determine if there are
any unauthorized accounts or inquiries. Request the
credit reporting agency to place a Victim Alert Flag
on your files. You are entitled to receive one free
credit file disclosure every 12 months from each of
the nationwide consumer credit reporting agencies.
3. Close the accounts that you know,
or believe, have been tampered with or opened fraudulently.
Call and speak with someone in the security or fraud
department of each company. Follow-up in writing and
include copies of supporting documents. It is important
to notify credit card companies and banks in writing.
4. Contact the Social Security Administration’s
Fraud Hotline at 1-800-269-0271 to report fraudulent
use of your social security number.
5. File a report with your local police
or the police in the community where the identity theft
6. File a complaint with the Federal
Trade Commission. By sharing your complaint with the
Federal Trade Commission (FTC), you will provide important
information that can help law enforcement across the
nation track down identity thieves and stop them. You
can file a complaint online at www.consumer.gov/idtheft
or you can call toll-free 1-877-438-4338; or write Identity
Theft Clearinghouse, Federal Trade Commission, 600 Pennsylvania
Avenue, NW, Washington, DC 20580.
Direct Marketing from First
We may contact you periodically through email, telephone
solicitation or postal mail to offer you new products
or services that may be of interest to you. If you prefer
not to receive direct marketing offers through email,
telephone solicitation or postal mail you may contact
us at 1-800-993-7664 or talk with your local banking
representative. When you contact us, you need to provide
the following information so that we may honor your
- First name, middle initial and last name
- Address, city, state and zip code
- Social security number
- Account number
- Telephone number
- Email address
Even if you choose not receive direct marketing offers
by mail, we may continue to include marketing information
in statements and other periodic mailings that we send
We may continue to contact you by telephone,
email or letter in order to service existing accounts
you have with First South. We may also contact you regarding
security issues involving unusual or suspicious activity
on your debit card.
Direct Marketing from Other
If you wish to limit telemarketing calls from companies
outside of First South, you may add your telephone number
to the National Do Not Call list, 1-888-382-1222 or
Policy Updated: September 2006.